Foxy This Refund Policy applies to purchases of Foxy Audit paid plans, made through Paddle as merchant of record (see Terms of Service, Section 6, and our Privacy Policy, Section 8).
Cancellation
You may cancel your subscription at any time from your dashboard billing settings. Cancellation stops future charges: it does not retroactively refund the current billing period unless stated otherwise below.
Refunds
Except where required by applicable law, amounts already paid are non-refundable. This applies to monthly and annual plans alike, including unused time remaining in a billing period after cancellation.
Exceptions
We will consider a refund, at our discretion, in cases including:
- A duplicate or erroneous charge caused by a billing error on our side.
- A confirmed Service outage that prevented meaningful use of a paid plan for a significant portion of the billing period.
- Circumstances where applicable consumer-protection law in your jurisdiction requires it.
Your statutory right to withdraw
Because Paddle is the merchant of record for your purchase, Paddle's own Buyer Terms give you a 14-day right to withdraw from a one-time purchase, the first payment of a new subscription, or an annual renewal, if you are located in the EU, EEA, UK, Switzerland, Turkey, or Israel: you'll receive a full refund if you request it within that window, unless you've already started using the Service during that period after agreeing to immediate access. Shorter statutory windows apply in some other countries (for example, 7 days in South Korea, Brazil, China, and Canada; 5 days in Singapore). This right exists independently of anything else in this policy and is not something we can shorten or waive.
Those windows are Paddle's, not ours, and they can change without notice to us: they were last reviewed against Paddle's Buyer Terms on 20 September 2026. If Paddle's current Buyer Terms differ from the summary above, Paddle's terms govern.
How to request one
Because Paddle is the merchant of record, refunds are actually issued by Paddle, not by us directly: the fastest path is Paddle's own buyer support at paddle.net or the support link in your Paddle receipt email, which covers the statutory right above automatically. For a case-by-case exception, contact us first at support@foxyaudit.tech or by phone at +92 3398123944, with your workspace name and the charge in question; if we agree a refund is appropriate, we instruct Paddle to issue it (we do not pay refunds directly ourselves).
Enterprise customers
If you have a signed Master Service Agreement with a separately negotiated refund or credit provision (including Service Level Agreement credits), that agreement's terms govern instead of this page.